I've never imagined working in a BPO as a trainer. But in August 2015, I had the opportunity to discover the booming industry in the Philippines.
When I was asked how would I want to give a name to my group, I had to think well of the best description that reflects my personality. Something that I couldn't forget and would remain memorable and significant even in the years to come.
And so, I came up with "Stars of the Galaxy" with the Stars as the group and the Galaxy as its territory. That was the best name I could give since I wanted my group to shine like a star; for them to unleash their brilliance, and sparkle in the dark.
I was able to train more than 20 groups with 25-35 trainees per group, per week. That was fun and full of excitement, as each week is something new. Each group showed their talents and creativity in every activity. They did their best and they succeed in every task.
There were moments of laughter and some moments of tears. A fast and unexpected turn of events made each day a thrill. And the exhilarating moment created a rollercoaster of emotions. Some were able to make it, while others didn't make it.
Working in a BPO is challenging. It's never easy and you have to be at a fast pace. Everything moves fast. You need to think and make decisions quickly.
Aside from giving some inspiration and motivation to my group, I've also challenged them to reach for their dreams and aspirations. Like a star, they have to shine wherever they are and even in the darkest moments of their lives. They have to always believe in themselves that nobody can dim the lights that shine from within.
It was also a beautiful experience working with my co-trainers and supervisor. We had a great bond as a team of trainers and we feel appreciated and remembered on our special day until our final moment to exit.
I'm glad to have made an impact on my group even in a little way. For a weekday we spent together per group, we learned so many things beyond the PowerPoint. When six years had passed, some of them work in the same company as customer service/technical support representatives, and some were promoted to team leader and other higher positions.
|Together with my co-trainers during the Year-end Party in 2015|
The pandemic has not stopped the BPO industry. They have saved our economy when most industries were at a loss. They are the gainers and have proven to be very resilient when other businesses have suffered tremendously.
I highly revere people working in the BPO since they do great sacrifices not only for personal gain but also for our economy. Now, the BPO is the topmost industry in the Philippines and will continue to prosper in the years to come.
I am forever grateful to have met wonderful people in the BPO. The experience and memories will always be cherished and will always be in my heart.
©️ 2021 Del Cusay