Discovering the BPO industry as a trainer was a delightful surprise. In August 2015, I was introduced to the thriving industry in the Philippines, a journey that sparked a newfound passion I never thought I'd embark on.
When asked how I would want to give a name to my group, I had to think well of the best description that reflects my personality. Something that I couldn't forget and would remain memorable and significant even in the years to come.
And so, I came up with "Stars of the Galaxy," with the Stars as the group and the Galaxy as its territory. That was my best name since I wanted my group to shine like stars, unleash their brilliance, and sparkle in the dark.
I could train more than 20 groups with 25-35 trainees per group per week. That was fun and exciting, as each week is something new. Each group showed their talents and creativity in every activity. They did their best, and they succeeded in every task.
There were moments of laughter and some moments of tears. The fast and unexpected turn of events, such as sudden changes in customer demands or technical issues, made each day a thrill. And the exhilarating moment created a rollercoaster of emotions. Some were able to make it, while others didn't make it.
Working in a BPO is challenging. It's always tricky, and you have to be at a fast pace. Everything moves fast. You need to think and make decisions quickly. The pressure is high, and the expectations are even higher. It's a constant juggle between meeting targets, handling customer issues, and ensuring high team morale.
Aside from giving some inspiration and motivation to my group, I've also challenged them to reach for their dreams and aspirations. Like stars, they have to shine wherever they are, even in the darkest moments of their lives. They must always believe that nobody can dim the lights that glow from within.
It was also a beautiful experience working with my co-trainers and supervisor. We had an incredible bond as a team of trainers, and we felt appreciated and remembered on our special day until our final moment to exit.
It's immensely gratifying to have positively impacted my group, even in a small way. Beyond the technical skills, we learned together, the personal growth I witnessed was truly inspiring. As we parted ways, I was filled with pride as some became customer service/technical support representatives in the same company while others were promoted to higher positions.
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| Together with my co-trainers, we celebrated our achievements and the hard work we put in throughout the year during the Year-end Party in 2015. This event was not just a time to relax and bond but also a moment to recognize and appreciate the efforts of each individual in our team. It was a time to reflect on our journey together and set new goals for the coming year. |
The pandemic has not stopped the BPO industry. They saved our economy when most industries were at a loss. They are the gainers and have proven resilient when other businesses have suffered tremendously.
I highly revere people working in the BPO since they sacrifice for personal gain and our economy. BPO is the topmost industry in the Philippines and will continue to prosper.
The BPO industry has given me the opportunity to meet wonderful people and create cherished memories. I am deeply grateful for this experience; these memories will always hold a special place in my heart, reminding me of the value of every individual's journey in this industry.
©️ 2021 Del Cusay
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